Customer service at 5/3 is excellent and they have always worked diligently to correct anything that has gone wrong. I have spoken with Customer Service multiple times over the year regarding overdraft fees and when my debit card number was stolen and unauthorized purchases were made. There has been no issues with the savings accounts and my children loved the goodies they received when we opened their accounts. We also have 2 savings accounts and an additional 2 savings accounts in our children's names'. We have had very few issues with our checking accounts and, when we have had issues, they were resolved fairly quickly. My husband and I have had a joint checking and individual checking accounts with 5/3 Bank since we got married over 8 years ago. I warn you to watch your account daily and never expect your disputes to be handled correctly. They have lost my accounts as well as my 3 children's. So after hours at the bank and being on the phone to every person and every department I am just waiting to see how much more is taken out of my account. They don't play by the rules! We trust these people with our money and they have given me the raw end of the deal. so I am just out 181.00 dollars due to banking errors since October. I have never had a dispute until now and after hours on the phone and personally going to bank my account has been debited and credited multiple times all as a result of an "banking investigation error".
#Fifth third pay it down professional
There response isn't professional at all. I never really cared until you need their help in a dispute/fraud case. for example my direct deposit doesn't show until 9 am while my husband's bank shows his direct deposit at midnight. I knew that there system isn't as up to date as others. Posted by: Sherry Lynn Johnson Dixon | Dec 8, 2017 Keeping customers’ reward money earned in good faith is nothing short of legalized theft. They should not even have a banking license. The worst treatment of a customer I have ever heard of. I would stress avoiding any dealing with this bank like the plague. I have been banking for over four decades with many banks and have never been treated in such an appalling manner. Fortunately I only had $37 in cash-back rewards but I could have had hundreds of dollars if I hadn’t regularly cashed them out. I suspect they are doing this to customers so they can forfeit and keep their rewards. I asked them to reinstate my account but they refused and also refused to pay me for my cash rewards, effectively ripping me off for them. I explained my situation but they couldn’t care less and stated they had a right to do this.
Without any notice, Fifth Third cancelled my account due to inactivity and kept all my cash-back rewards points. Due to Illness and COVID, I did not use my account for six months. I was a customer in good standing for several years. Won't be using fifth third like I used too. Opened an account at the local mid southern bank for check cashing and pretty much everything else. That's a bad way to do a customer who has been with them and supported them decades.ĭon't cash checks with fifth third bank ATM unless you want to wait weeks or a month to get it back. So I no longer recommend fifth third bank. If I'd took the wife to the local bank and opened up an account it would have been deposited. So this check was deposited the 21st here it's the 28th still waiting to get the facsimile check back in the mail. Will my other local bank honor it so I can take care of it locally? I'm told they don't know but they will honor it. Some kind of replica that they will honor after I make my 2 hour drive. A fifth third better for me? How?Īlso do you think they are sending the check from the ATM back? Nope. I'm told they are sending it back and I can drive an hour for simple deposit and back. So after talking to 2 chat reps then calling a customer service agent. She signs it over to me the exact same way. Which I deposit in my account with no problems. Well she finally gets a small check in may which with no account signs over to me. Fifth third closed her account due to this since she could no longer deposit. So the wife waited weeks for her retirement withdrawal as we struggle since she's no longer able to work. And I received a letter stating that I can still use the ATM for most banking needs. I love their early assess my advance feature.īut this year it's definitely a fifth third worse. I've been with fifth third well over 20+ years and used to love them but not this year.
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